TERMS AND CONDITIONS

  • All rights reserved. Documents, pictures, data and information published on the website www.leladesign.hr are in the ownership of Lela Design and may not be reproduced, distributed or used in any form for commercial purposes without prior permission of Lela Design, with the obligatory observance of copyrights, ownership rights and third parties rights.
  • By accessing the website www.leladesign.hr and Lela Design Internet online service all users are obliged to observe the terms and conditions.
 
 

About Lela Design fixed shop

  • Lela Design is a Service and Trade Craft, Mrs. Mirela Miksic
  • Address of workshops, exhibition and sales premises of this office: Crnomerec 41, 10 000 Zagreb
  • Croatian Trademark Number: 91574510
  • JMBG – Personal Identification Number: 1702971335171
  • OIB Identification Number: 00656751133
  • GIRO ACCOUNT: Erste Bank
  • IBAN : HR0224020061140091238
  • SWIFT CODE ESBCHR22
  • Registration: City Office for Economy, Labour and Entrepreneurship UP/I 311-02/11-02/137
  • Fixed shop address: Lela Design, Črnomerec 41, 10000 Zagreb, Croatia
  • Telephone: 01/3832 848
  • E-mail: [email protected]

 

Where can i see and order Lela Designed flower bouquets and flower decorations?

  • Flower bouquets and flower decorations currently in the offer and available for purchase could be seen and ordered from  Lela Design Internet Shop.
  • The products are sorted by categories, according to the occasions or purpose, that is, flowers for birthdays, flowers for anniversary celebrations, flowers for the birth of a new baby or by the type of products – flowers in the boxes.
  • The flower bouquets will be assembled after you have placed your order and we have received the payment.
  • Prices of our products are shown in Croatian Kunas (HRK) and include Value Added Tax.
  • The price of the product includes the delivery price for the Zagreb area, and the delivery price for the wider area will be added to the price of the product.


Ordering deadlines for flower delivery

  • Order processing: Monday – Friday 09.00 – 17.00   Saturday 09 – 14.00.
  • Delivery: Monday – Friday 09.00 – 16.00.
  • We do not work on Sundays.
  • The orders are received 24/7, but if you make your order on Sunday, your order will be processed on Monday.
  • One day in advance is our preferred way of receiving orders, but we also receive orders for same day deliveries.
  • If it is a same day delivery order – place your order no later than 12.00 and please be flexible when choosing your flowers.
  • For all special requirements (for anything that is not available in our on-line shop, or if you explicitly want specific type of flowers or colours) we kindly ask you to make your order 5 days before the desired delivery day.
  • We work miracles, but we need to have enough time for preparation and delivery.

What is written in small letters with every bouquet

  • If on a delivery day we do not have or could not get flowers for your selected bouquet from our on-line flower shop, we will replace unattainable flowers with some other flowers.
  • The delivered bouquet of flowers, by its composition, may differ from the one on the picture, but the difference will not affect the quality or aesthetic characteristics of the bouquet.
  • Due to cherishing long-term and mutually respectful relationships with our customers we would like you to be satisfied with our products.
  • The Lela Design studio guarantees the same value replacements for temporarily unavailable flowers.


About procurement

  • Flowers and flowers prices, as well as the prices of fruits and vegetables, depend on supply and demand and vary depending on the season.
  • We daily procure flowers and this is done by Lela herself.
  • We do not compromise when the quality or aesthetic value of our products are in question, so we only work with top quality materials.
  • We do not take orders that we could not deliver.


A little bit more for those still in doubt

  • For detailed ordering and shipping terms, please carefully read the terms of use.
  • If browsing our Lela Design Internet Shop still haven’t given you the impression on the way we work, please browse through other services galleries.
  • Lela Designed products are top quality unique floral decorations where flowers have the dominant role, and not the additional greenery.
  • All the products in Lela Design Internet Shop are hand made by us, and pictured recently.
  • Lela Design Internet Shop has been regularly updated with new products.


Terms of sales

  • These terms define the ordering, payment, delivery and product complaints.
  • Internet Flower Shop is a service that allows customers to buy products and services.
  • The user could be any company or an individual who are using the internet shop service.
  • The product vendor is Lela Design.
  • Lela Design Internet Shop services are allowed only to persons that are of legal age and with business capabilities.


Ordering procedure

  • In case that a product is ordered electronically.
  • The buyer must complete the form with the basic payment data and delivery dates for the desired products and immediately after that will be informed by electronic mail of the completed and confirmed order.
  • When you want to buy a particular product, you need to select it and choose the appropriate size (if the product exists in different sizes), after that you add the product to the cart by clicking the icon “buy”.
  • Once the selected product is in your shopping cart, make a payment, fill in the required billing and delivery information.
  • The delivery price for the city of Zagreb is included in the price.
  • If you choose delivery for the wider area of the city of Zagreb, the price of delivery will be added to the price of the product.
  • If you decide to buy, follow a further link and fill in the form regarding the ways of payment and whether you are an individual or a company.
  • You will receive an e-mail order notification and a purchase notice.
  • The order will be considered valid only if all the information is correctly entered, credible, in accordance with the sales terms and payment processed.
  • Each product comes with a card with your message on it.
  • We never reveal the name of the customer to the recipient.
  • Messages must not contain any vulgar, disturbing, unpleasant and racist content, and Lela Design reserves the right not to deliver such messages.
  • Lela Design obliges to deliver all ordered products that are available at the time of delivery and which are in accordance with the delivery terms.
  • If Lela Design is not able to deliver any of the ordered products, it will contact and inform the customer by phone or e-mail for any possible replacement products or for the cancellation of the ordered product.


Payment

  • If you make a credit card payment, your data are protected by the T-com Pay Way system.
  • This means that neither Lela Design Internet Shop nor T-com have no access into your number.
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  • The buyer commits to Lela Design to pay the ordered products using the following payment methods:
  • – Transaction – filling in a general payment form or using Internet Banking
    – Credit Card – one-time sum: American Express, MasterCard, Visa, Diners
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  • Transaction payment
  • If you make a payment by transaction, after placing your order using the individual/company form, an order will be created for you to make a payment
  • Keep in mind that the usual time to confirm transactions between banks could be max. up to 48 hours
  • When your order has been received it is still not yet considered valid, until it is registered on our giro account
  • After the payment has been recorded we will notify you by e-mail to confirm your order
  • If you would like your order to be valid before the payment has been recorded on our giro account, you need to send a copy of a payment receipt to [email protected]
  • If your payment has not been registered within 48 hours, we will consider that you have withdrawn your order
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  • Payment by credit car
  • If you pay with a credit card, your information is protected by the T-com Pay Way system.
  • This means that neither Lela Design Online Store nor T-com have access to your number

 

Safety statement

  • Com Pay Way applies the most modern data protection standards -Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm
  • The ISO 8583 protocol ensures that data exchange between the T-Com system and the credit card authorization centres is carried out on a private network, which is protected from the unauthorized access by a double layer of firewalls
  • Please read more about the security system by clicking on the T-com Pay Way link

 

Product complaints

  • In the case of a product complaint, the ordering party or recipient is obliged to submit a legitimate complaint to Lela Design by e-mail, telephone or in writing
  • The right to make a complaint is obtained in the case of:
    • The ordered product was not delivered by Lela Design
    • The product does not meet the quality standards
    • The product has heavy damages
    • The product was not delivered at the agreed time
  • In the case of experiencing the above mentioned conditions please let us know on e-mail: [email protected] or telephone 01/383284
  • In accordance with the Article 8/2 of the Consumer Protection Act (Nar.nov.br.79/07,125/07.isp.,79/09,89/09-isp.) consumers may submit their complaints in writing to the above mentioned e-mail address and Lela Design is obliged to send a response within 5 days from the receipt of the complaint

 

Data protection statement about collecting and using personal data

  • Lela Design is committed to provide data protection in the case of personal customer information by collecting only the essential, basic information from them that are necessary for the fulfilment of our obligations; in order to fully inform customers about the ways the collected data is used, we regularly provide customer options of their data utilization, including the option to remove the name from the lists used for marketing campaigns
  • All customer information is strictly protected and only accessible to employees who are using it to do their job
  • All employees and business partners are responsible for compliance with the privacy principles

 

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Intellectual property

  • The content of Lela Design Internet Shop is protected and Lela Design has the unique right to use it
  • For any commercial usage of content from leladesign.hr, you must contact us at e-mail [email protected]

 

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Electronic communication

  • By visiting Lela Design Internet Shop you communicate with us electronically
  • In this way you acknowledge that all agreements, notices, announcements and other content provided to you electronically comply with legal frameworks as if they were done in writing
  • By signing in for our Newsletter you give us your consent to be included electronically in our marketing and other activities

 

Questions and suggestions

  • If you have any questions or suggestions on these terms of use, please contact us at [email protected] or call us 01/3832848

 

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WEB FLOWER SHOP

+385 1 3832 848 – [email protected]